Make a Plan.
Pay what you can

to keep utility costs under control.

Make a Plan.
Pay what you can

to keep utility costs under control.

Take action now to manage your energy usage and sign up for District government programs and initiatives that can help lower those costs.

1. Make a plan

Keep paying your utility bills but contact your utility companies to set up a payment plan if you fall behind.

2. Pay what you can

Pay what you can each month to keep utility bills as current as possible.

3. Find resources to reduce your costs

Contact District government agencies that can assist you in paying or reducing your utility bills.

4. Cut your bills

Consider renewable energy options and find ways to conserve energy.

Please call 311 with any questions about the programs and initiatives listed on this site.


Utility Discount
The Public Service Commission of the District of Columbia (DCPSC) requires Pepco, Washington Gas and Verizon to offer Utility Discount Programs (UDP) to residential customers. The programs assist low-income District residents in reducing their utility costs. To qualify, your utility bills must be in your name and you must meet income guidelines. Call 311 to apply for the program.
Low Income home energy assistance program (liheap)

The District Department of Energy & Environment (DOEE) assists income-eligible District households with heating and cooling energy costs through the Low Income Home Energy Assistance Program (LIHEAP). Eligible households may receive energy bill assistance between $250 and $1,800 as a one-time regular energy assistance benefit. This benefit is based on household size, total household income, heating source and type of dwelling.

Weatherization Assistance Program (WAP)

WAP provides low-income District residents technical and financial assistance to help reduce their energy bills by making their homes more energy efficient. WAP performs energy audits and installs audit-recommended energy efficiency measures to help families maintain energy-efficient, safe and healthy homes.

Clean Rivers Impervious area charge relief (CRIAC) Program

Financial assistance is available to provide emergency relief to District residents struggling with unpaid DC Water bills during the COVID-19 public health emergency and 105 days thereafter. Eligible households may receive bill assistance up to $2,000 as a one-time emergency benefit.

OPC is the statutory advocate for DC Water ratepayers and can assist with CRIAC issues and other water services complaint resolution.

The Lead Pipe Replacement Assistance Program (LPRAP)

LPRAP uses District funds to assist homeowners with partial lead pipe replacements. Each homeowner can receive a 50% discount (up to $2,500), regardless of income. Some residents will qualify for a free replacement, depending on household size and income.


The RiverSmart Homes program offers incentives to District homeowners interested in reducing stormwater pollution from their properties.


Consumer Bill of Rights

The Consumer Bill of Rights provides safeguards for District utility consumers who use natural gas, electricity, and telecommunications services in the District’s competitive utility markets. It defines the relationship and responsibilities of utility service providers and consumers.

Learn more in the OPC guide, Take Command of your Utility Rights.

Note: A separate water services Bill of Rights serves customers of DC Water.

Utility complaint mediation

The DCPSC and Office of the People's Counsel (OPC) have staff available to assist consumers with problems they may have with a utility company or competitive provider.

Nationwide, there has been a noticeable increase in the reported number of utility scams. Scammers are tricking consumers into giving away their money or personal information. This campaign is spreading the word about utility scams and providing tips for protecting yourself, your family and your community.

Save Money
and Energy


Solar for All brings the benefits of solar energy to 100,000 low- to moderate-income District families. DOEE partners with organizations, including the DC Sustainable Energy Utility (DCSEU), across the District to install solar equipment on single family homes and develop community solar projects to benefit renters and residents who live in multi-family buildings. Solar for All participants should expect to see a 50% savings on their electricity bill over 15 years.

District energy customers have a choice when it comes to their energy supplier. Whether your concern is a fixed price over time, reducing your carbon footprint or finding additional services, consumers can compare and switch their supplier using the DCPSC’s DC Power Connect site to get the best energy option for their household.


The District’s Renewable Portfolio Standard (RPS) has created a vibrant local market for Solar Renewable Energy Credits (SRECs). Register your solar systems with the DCPSC to generate and sell SRECs.

Winter Ready DC, an annual campaign from the DCPSC, provides District residents information on how to save energy and reduce their energy bills over the winter. The campaign also offers free home weatherization kits (while supplies last, seasonally) and tips on how to prepare your home and stay informed about winter weather.

During the summer, the DCPSC's Summer Ready DC campaign shares how to prepare your home for high temperatures and summer storms as well as highlights ways to save energy and reduce utility bills.


When your HVAC or an appliance breaks in your home, replace it with an energy-efficient option. The DCSEU offers rebates on qualified, efficient heating and cooling systems, water heaters, smart thermostats, and appliances.